Yes, we are pleased to offer financing for consumer-friendly terms to split purchases into monthly installments. During the checkout process, if eligible, US customers can select the Klarna option or Canadian customers can select the Affirm option, you'll then be directed to a separate site for the application process. Note that all terms are exclusively between the consumer and financing party, either Klarna or Affirm. US customers can see terms and conditions of Klarna financing HERE.

*Monthly financing through Klarna issued by WebBank, member FDIC.

We accept Visa, MasterCard and AMEX

Payment can be declined for a variety of reasons.

The first thing to do is to check that we accept your card type. Next, make sure your card details are correct and your billing address is the one assigned to your card.

If it still isn’t working, we recommend you give your bank a call and let them know you are making a online purchase. This type of issue can usually be attributed to your credit card company not recognizing our company. We are based in Canada and therefore the transaction is flagged as a suspicious foreign transaction. Once you have spoken with your card provider you can give us a call back or send us an email to authorize us to submit the charge again.

We can only accept payments from credit cards which have a US or Canadian Billing address.

If a coupon, discount or voucher has been missed from an order, we must be notified within 72 hours of the order being placed to add or adjust the balance.

Both the currency and tax for an order is based on the Shipping address, if an order is shipping to Canada the card will be billed in CAD with provincial taxes even if the billing address is in the USA.

Please note that there may be additional administrative, exchange or transaction fees charged by your credit card provider as we are a Canadian company. To further inquire about this, please review the terms and conditions with your credit card provider.

Your credit card will be automatically charged for outstanding payment, including but not limited to overdue invoices and fees for additional services.

Please note that for all orders, including pre-orders awaiting back ordered items and custom orders the full payment will be charged upon placement of the order.

We do not accept cheques with a billing address outside of the US or Canada.

As with any natural material each piece of wood will vary slightly in grain and tones as each every piece of wood is unique. Products in the Rove Concepts line and Rove Classics line may have different finishes. Although we do our best to ensure consistency, wood veneers may show more drastic variation when matching pieces that were purchased years apart. We always recommend ordering a swatch sample before purchase so you can compare / see the wood finish in your own home.

MDF stands for medium density fiberboard. It is a man-made wood product composed of randomized wood fibers with a higher density than particleboard (low-density) and lower density than hardboard (HDF), which is mostly only used for construction. MDF is notably better than particleboard, but the benefits of MDF over solid wood are lesser known. MDF is lighter, cheaper, and more consistent in size, strength, and design than solid wood. It is also less prone to splitting without grain lines and expansion/contraction of the material is unlikely.

Formaldehyde is a chemical substance often found in resins which are used to bind wood fibers together in MDF. Our MDF is California Phase 2 Compliant, which means that it meets strict requirements for low emissions of VOCs including formaldehyde.

Yes.

Flexible slats lend support between the mattress and bed frame. This dynamic system offers an alternative to the traditional platform foundation and is known for it's curved, flexible structure which adapts with the movement of the human body. Flexible slats are recommended for individuals looking to minimize contact pressure or couples who have different comfort needs.

Mattresses will sit 1 - 2 inches into the bed frame, depending on the specific bed model.

Our sectionals are available in 2 orientations. Left-hand facing means that when you look at the sofa, the chaise is on the left. Right-hand facing means that when you look at the sofa, the chaise is on the right. Some of our sofas are modular or reversible, which mean that the orientation can be either left- or right-hand facing.

The Wyzenbeek Method is the standard measurement of fabric upholstery wearability in the United States. Measurement is taken by the number of mechanised back and forth arm counts of heavy canvas, called cotton duck, rubbed over the fabric surface. This is meant to mimic the effects of normal use and friction over time, until the test shows significant signs of wear.

3,000 double rub count is approximately one year of use. For residential use, 3,000-9,000 double rub count is considered light duty and is not suitable for everyday use. 9,000-15,000 double rub count is considered fairly durable while 15,000+ double rub count is considered heavy duty and most ideal for homes with pets and children. For commercial use, minimum 15,000 double rub count is recommended, as public spaces tend to see more traffic.

Anything with 30,000+ double rub count is generally designed for maximum durability.

The difference will come from the type of tree the wood is sourced from. Alder, beech, eucalyptus, mahogany, maple, oak, teak, and walnut are examples of hardwood; cedar, douglas fir, juniper, pine, redwood, spruce, and yew are examples of softwood. Hardwoods have a higher density than softwoods and are therefore typically found in high-quality furniture. Hardwoods are more expensive because of the time it takes to grow and the long-lasting strength of the material.

Double rub count is the abrasion data or measure of fabric upholstery wearability.

Fabric samples are approximately 4 in x 4 in (10 cm x 10 cm) piece; hard material samples are approximately 2 in x 2 in (5 cm x 5 cm) per piece. The samples are a cut out of the same material used on our products and will give an accurate feel for what to expect when furniture arrives. We encourage all of our customers to test the samples before placing an order to ensure the quality of our materials meet our customers' standards.

Yes. There's nothing better than getting a real feel for fabric or leather. VISIT OUR DETAILED SWATCH PAGE to order your free swatches today!

Unfortunately we do not offer the COM (customers own material) option, we are very sorry to disappoint!

We are proud to stand behind the quality of the products we sell. While cases are rare, damages and defects do happen once in a while so we encourage you to inspect your item(s) upon delivery. Please visit our Returns, Refunds & Claims page HERE to see full details on our Damaged or Defective Items policy.

If you have received the wrong item please file a claim by logging into your account and select Claims. Select Create a New Claim to complete the web form.

Not to worry, our factory may have hidden them away to protect the finished product in transit. Please ensure to check all packaging before disposing. If you are still unable to locate the missing parts please contact us immediately.

Please visit our product care page HERE

No, this is not something that we are able to do. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund.

Refunds can only be issued via the method of the original purchase.

Depending on the card provider, it may take up to 5 working days for the credit to appear in your statements once the refund has been processed.

Rove Concepts cannot be held responsible for third party costs or fees associated with the credit card.